Support
Returns & Refunds
This document is prepared as a practical website policy draft for InfoLink based on the information currently published on the InfoLink website. It is intended for operational use and should be reviewed by a qualified lawyer in Bangladesh before being treated as legal advice or a definitive statement of legal rights.Policy status: Effective from the date published on the InfoLink website. InfoLink may update these policies when its services, procedures, or applicable law change.
1. General
Because InfoLink NFC cards are personalised products, return, replacement, or refund eligibility may depend on whether the card has entered production, been customised, or been delivered.
The exact return/refund conditions applicable to an order should be confirmed before payment whenever possible.
2. Before Production
If a customer requests cancellation or a change before production begins, InfoLink may be able to accommodate the request depending on the order status and any costs already incurred. Contact InfoLink as soon as possible.
3. Personalised / Custom Products
Customised cards may not be eligible for a change of mind return after production has started because the product is made according to the customer's approved details or artwork.
This does not limit any remedy that may be required by applicable law for defective, incorrect, or non-conforming goods.
4. Damaged, Defective, or Incorrect Items
If a card arrives damaged, materially defective, or materially different from the confirmed order, contact InfoLink promptly with clear photographs/video and a description of the issue.
After review, InfoLink may offer an appropriate remedy such as correction, replacement, or refund, depending on the circumstances and applicable law.
5. NFC or Link Problems
If the physical card appears intact but the NFC interaction does not work as expected, InfoLink may first troubleshoot the card, receiving device, and configured destination.
Issues caused by an unsupported device, disabled NFC functionality, a changed/deleted customer URL, or a third-party service may not constitute a product defect.
6. Refund Method & Timing
Where a refund is approved, InfoLink will communicate the refund method and expected processing time with the customer. The actual time for funds to appear may also depend on the relevant bank or mobile financial service.
InfoLink will not promise a fixed refund period unless that period has been confirmed as part of the order or is required by applicable law.
7. Non-Returnable Situations
A return/refund may be declined where the product has been customised correctly according to the customer's approved specifications and there is no qualifying defect or other legal basis for a remedy.
Refunds may also be unavailable where the issue results from customer-provided incorrect information, customer damage, misuse, unauthorised modification, or changes to third-party links/services, subject to applicable law.
8. How to Request a Return, Replacement, or Refund
Contact InfoLink through WhatsApp at 01891520351.
Include your name, order details, a description of the issue, and supporting photographs or video where relevant.
Do not return an item unless InfoLink has provided return instructions.
9. Changes to This Policy
InfoLink may update this Returns & Refunds Policy as its production, delivery, payment, or customer-service procedures change. The current version published on the website will apply to future orders, subject to applicable law.